Customer Service

Contact

Call 740-264-2450 (press 2 for stock items, 1 for custom orders) or email [email protected]. DPH Custom Pins, 18 Lamar Dr., Wintersville, OH 43953.

Delivery times are estimates, not guarantees.
Orders ship on weekdays, usually within 48 hours, excluding weekends and holidays.
Standard shipping is USPS Priority Mail. UPS is available on request at the customer’s extra cost.
Overnight and international shipping carry additional charges and must be arranged by phone.

Stock orders process as soon as they are submitted. To cancel or change one, call (option 2) or email right away.
Custom orders can be cancelled within 24 hours. After that, the customer is responsible for incurred charges such as artwork fees, mold or die charges, and factory fees.

Stock merchandise can be returned within 15 days of receipt if it is unworn, unwashed, or defective. Used items are accepted only if defective.
Returns should include vendor packaging and tags. There is no restocking fee.
If the order was incorrect or defective, we send a prepaid return label. Otherwise, the customer pays return shipping.
Note the return reason and whether you want an exchange or refund on the back of the packing slip, and include that section with the return.
Processing takes 10 to 14 days.